Technical Solution Architect End User Services

Req ID: 210850

Competitive salary | Remote

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services is currently looking for a Technical Solution Architect End User Services for our growing team - remotely - in Romania.

Role

The IT Solution Architect Workplace Services creates, influences, oversees, and enhances the managed services solutions for NTT DATA Services Account Growth client pursuits. This role will focus on building solutions for existing customers of NTT DATA Services and growing the overall footprint of services in the account. The IT Solution Architect Workplace Services is a functional thought leader within the service areas of the domain contributing to the large-scale sales and pre-sales engagements, overall practice maturity, enabling the usage of emerging technologies and innovative solutions, also contributing to new capability development and continuous organizational transformation. In this role, you will be part of the Global Solution Design Center.

Responsibilities

• Follow the strategic direction for new capability development, adoption and current offering enhancement, will develop and own collateral, tools and methodologies required to sell, solution and deliver new capabilities within the Workplace/EUS offering
• Support NTT DATA Services business development efforts by collaborating and providing the required inputs into new opportunities within existing customers to enable the solutioning and accurate incorporation of NTT DATA Services Workplace/EUS offerings and capabilities
• Work with solution design team members and sales to establish accurate costing and pricing techniques
• Ensure that new client solutions are architected and designed in an optimum way to achieve the expected levels of functionality and quality
• Promote existing and new capabilities and Workplace/EUS offerings to internal groups, partners and clients
• Build opportunity level cost models and supports benchmarking efforts against market pricing, positioning strategy and partner strategy
• Keep abreast of new technologies and products emerging in the Workplace/EUS area
• Refine the definition and validation of new features leading to new solution development, including understanding of what a Client “complete” solution comprises of, its ecosystem, partner dependencies, and use cases, as required
• Facilitate and coordinate collaborative dialog with sales, pre-sales and delivery teams, to provide consolidated input for relevant corporate stakeholders as they relate to new capabilities and repeatable solutions
• Explore and enable automated sales and solutioning methodologies for new and existing capabilities and service offerings

Required skills

General

• several years of demonstrated gradual experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, sales, product management or a corporate leadership role in managed services or consulting
• In-depth experience in creating and managing the creation of infrastructure outsourcing solutions and cost models
• Technical thought leadership, organizational agility and ability to communicate affectively within a global team
• Exhibited maturity in conducting business and developing deep relationships with key partners
• Excellent verbal/written communication skills
• Strong analytical and problem-solving skills
• Ability to organize and prioritize work flows, multiple tasks and work independently
• Experience with end user services product portfolio structures and pricing models

Technical and Technologies

• Proven End User Services (EUS) and Workplace Services domain and technical expertise in the following areas which comprise the Workplace/EUS domain: Service Desk, Field Services, Endpoint Management (including mobility and BYOD), Desktop Engineering (including VDI, Cloud VDI and Application Virtualization), Asset Lifecycle Management Services
• In-depth knowledge of services support models and related interdependencies in support of a managed infrastructure ecosystem
• Strategic thinker with technical background or related experience who is able to blend technology and business strategy to develop compelling Workplace/EUS solutions
• Expert understanding of the impacts of emerging business and technology trends as they relate to End User services and their implications for potential clients
• Extensive industry knowledge in the creating and packaging various IT services offerings, large multi-year support services for managed infrastructure services
• Must be ITIL Foundation Certified. ITIL Intermediate Service Strategy or Service Design represents an advantage
• Ability to take contractual transition and transformational requirements and include in final solution and contract
• Industry recognized technical certification(s) in one or more end user services areas and OEM is highly recommended (e.g. Help Desk Institute, VMWare, Citrix, Microsoft etc.).

Collaboration and Communication

• Detail, execution-oriented focus with an ability to zoom out when required to see the “big picture
• Ability to work across engineering, delivery and sales functions and “sell” ideas and solutions both internally and externally
• Exceptional communication skills and presence – verbal, written and visual. Effective communication ability spanning operations, engineering to VP and occasionally C-level personnel internally and externally
• Exhibited maturity in conducting business and developing deep relationships with key partners
• Illustrated ability to work on unstructured problems, in unstructured environments leading to successful delivery of organization’s objectives
• Experience coordinating/leading solution architecture teams and/or coordinating large pursuits is preferred
• Ability to conceptualize and translate complex ideas into simple terms

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible
business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

Equal opportunities
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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