Helpdesk Senior Manager

Req ID: 282131 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Manager to join our team in Burnaby-Prince George, Victoria, and Kelowna, British Columbia (CA-BC), Canada (CA).

Helpdesk Sr Manager Roles and Responsibilities

• Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members.
• Work is guided by operational and project objectives.
• Sets and communicates clear expectations for work outcomes and manages performance. 
• First-level leader of nonexempt, exempt and first- level Supervisors.
• Provides guidance and recommendations that drive results to improve business processes and client service delivery.
• Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members.
• May lead cross functional projects or processes.
• Typically requires 8-10 years relevant experience
• Includes 1-3 years managerial/ leadership experience

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.