Technical Specialist - Deployment / Device Packaging Engineer.

Req ID: 66928 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Technical Specialist - Deployment / Device Packaging Engineer. to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

Job Function

• The Technical Specialist works as a member of a specialized technical team in the area of server support, workstation support and project delivery.
• The position provides technical support for servers and workstations including the full range of technical services.
• The position responsibilities include maintaining the support of VMWare, operating systems, installing operating systems software.
• Managing and maintaining layered products, installing and upgrading hardware, providing a test environment, applying approved patches to operating systems and maintaining fallback procedures and processes. 
• The Technical Specialist works to enhance and maintain the customer’s desktop infrastructure.
• The incumbent manages and controls project and service delivery in a distributed IT infrastructure support system, including centrally located service desks and support staff, as well as distributed support staff and contractors de
• The position provides coordination and technical expertise in one or more of the following areas: Server Maintenance and Administration, Citrix Maintenance and Administration, SCCM Maintenance and Administration, Imaging and/or Packaging.

Job Duties.

• Determines the most appropriate hardware, operating systems, or server/desktop configurations for information technology projects. Analyzes customer service requests and conducts technical and procedural analysis including risk analysis.
• Designs and develops appropriate technical, business and/or procedural solutions to meet client needs.
• Designs develop and document technical support specifications.
• Ensures the implications of systems changes are understood by users and other systems professionals.
• Conducts rollout planning, testing, and scheduling of application and operating system deployments to ensure quality assurance of product, including unit testing and systems integration.
• Receives and prioritizes service requests for systems changes and additions. Assigns tasks to team members as required. Manages Incidents within the incident management toolset.
• Monitors queues for new incidents analyzes tickets, assesses and assigns tickets as required. Provides highest level technical support for incidents including liaison with the vendor as required.
• Conducts daily monitoring and maintenance of system infrastructure, applications, and operating systems.
• Participates/leads projects including determining resource requirements. Develops project implementation plans, tracks the progress of activities and negotiates changes to plans with project sponsors. Reviews all detailed systems specifications, schedules and implementation plans produced by team members.
• Identifies emerging desktop issues, evaluates software and operating system threats and sources or develops fixes.
• Identifies emerging trends in server and desktop computing, communications, research and develops new product offerings.
• Executes Problem and Change Management process for all server and desktop problems and changes.
• Performs Windows Logical Volume planning and configuration; paging space definition and management; print queue definition and management; schedule and manage system-related batch jobs.
• Provides technical support, advice, and guidance for the delivery of effective business solutions.
• Reviews and tests business solutions, operating systems and software application releases ensuring system and data integrity and functionality.
• Provides full documentation including infrastructure and application change reports, user documentation, Technical Information Bulletins, etc., and assists with the development of policy, guidelines, and standards.
• Researches technology; monitors and assesses vendor advisories, industry trends, and best practices; meets and works with vendors; develops and documents technology and service strategies; performs feasibility studies; recommends technology.
• Participates in special or unexpected projects as assigned including disaster recovery tests and declarations as per customer contract.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.