L2 Support Specialist

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Date: Sep 19, 2023

Location: CDMX, CMX, MX

Company: NTT DATA Services

Req ID: 227720 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2 Support Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).

NTT Data Services is looking for an energetic fast learning and self-motivated person that has strong technical skills, who is able to work well with groups on a global level, and a consultative approach to work with us in this remote position.


Location: Remote



Actively provide support for resolution of L2 issues with detailed analysis. Also help in code fixes and rigorous testing where required
Good knowledge of Unix, SQL and scripting languages
Work on supporting Product servers and clients on cutting-edge platforms.
Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the applications
Work effectively in collaboration with other team members
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions
Validated collaboration and communication skills, being able to lead in a global environment


We are preferably looking for people with five or more years of experience, but I am sure that we can made you a good offer if you have less. People with experience like:  Support Engineer, Production support, technical analyst 4 support, software engineer, ingeniero de soporte, application support, analista de soporte (and more) are welcome.

Basic Qualifications:
3+ years of relevant experience in application Maintenance and Support.
Unix, SQL and knowledge of other scripting languages
Knowledge of programming language – preferably Java



  •       Negotiable salary
  •       Grocery Tickets 12% of base salary
  •       Saving fund
  •       30 days of Christmas bonus
  •       50% Vacation bonus
  •       Medical insurance (You and your family)
  •       Life insurance
  •       Permanent home office


If you are interested please send your resume & we will call you ASAP.


Lic. Salvador Velasco.



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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