Remote L2 Production Support

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Date: May 18, 2024

Location: CDMX, JAL, MX

Company: NTT DATA Services

Req ID: 267644 


NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


We are currently seeking a Remote L2 Production Support to join our team in or near CDMX, Jalisco (MX-JAL), Mexico (MX).



The Remote L2 Production Support team member will work remotely from their home office in any city in Mexico.


A Remote L2 Production Support team member is self-motivated with an ability to work on one’s own with a strong sense of ownership and accountability, pays attention to detail, is highly organized, and possesses excellent follow-up skills. Via strong written and verbal skills, a Remote L2 Production Support team member can summarize complicated technical information for people who are less technical. A remote L2 Production Support team member is also excellent at influencing team members at all levels, and possesses the ability to develop and maintain good relationships with senior leadership, colleagues and clients.


Basic qualifications

  • 3+ years of experience in application support 
  • Experience using SQL and Linux/Unix
  • Strong analytical, communication, interpersonal, problem-solving, organizational, and time management skills

Preferred qualifications

  • Prior experience in either a System Administrator or Application support role
  • An understanding of any one, or more, of the following Technology Risk domains to include information security, business continuity, technology resilience, controls monitoring, risk assurance and risk governance: Jira, ITIL
  • Ability to perform analysis or troubleshooting when an issue arises, and providing possible alternatives to help establish solutions and confirm remediation of the issue



  • Competitive salary (negotiable)
  • You can work remotely from any part of Mexico.
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacation
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Opportunity to grow in the company





About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit or LinkedIn to learn more.


NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment: Cloud, Database, SQL, Linux, Consulting, Technology

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