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Software Development Advisor

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Date: Aug 24, 2021

Location: CDMX, DIF, MX

Company: NTT DATA Services

Req ID: 143855 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Advisor to join our team in CDMX, Distrito Federal (MX-DIF), Mexico (MX).

Application Management Advisor – Mexico (Remote Position)

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

A group company within NTT DATA Services currently seeks an Application Management Advisor to join our team in Guadalajara.

 

Position Functions and Responsibilities:

  • Works in a global 24 / 7 team environment to perform requests, resolve incidents and exceed customer satisfaction (ability to be on-call during your shift)

  • Primary work shift is U.S. Central time business hours

  • Manages, resolves, and documents issues and events related to enterprise systems

  • Monitors and resolves performance characteristics of applications

  • Communicates with all stakeholders (leveraged technical teams, customers, development teams, end users, etc.) to address system issues

  • Proposes and implements systems enhancements that will improve the reliability, features, and performance of the system

  • Learns new applications, technologies, system behavior and business processes as they relate to customer needs

 

Required Skills:

  • 8+ years of relevant experience or undergraduate degree and 5-7 years relevant experience

  • Good to excellent English communication skills, both verbal and written

  • Strong operating system skills in Windows and Red Hat Linux

  • Solid SQL Server administration and TSQL

  • Ability to analyze data and batch file processing issues, and data patterns to reconcile multiple systems integration points (Analytical Skills)

  • General knowledge of networking like DNS, Firewall, standard IP ports, etc.

  • Ability to implement and troubleshoot FTP/SFTP implementations

 

Additional Desired Skills:

  • ITSM experience with systems such as ServiceNow

  • Ability to troubleshoot IIS and .Net web application issues

  • Support apps running in Containers (specifically Docker)

  • InterSystems Iris Health

  • Axway SecureTransport

  • Help Systems Automate

  • Healthcare and/or Revenue Cycle experience is a plus

EDI and HL7 experience are a plus

 

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


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