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Field Tech Senior Associate

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Date: Aug 5, 2022

Location: CHENNAI, TN, IN

Company: NTT DATA Services

  • Assist GCC in troubleshooting the network & link related issues
  • Extending a support for the onsite network device installations & replacements
  • Assist GCC in trouble shooting B2B network related issues.
  • NAC health check & monitoring.
  • Raise network RFCs for facility related Changes.
  • Devices & Circuit  inventory management
  • Periodic Service quality review
  • Redundant link test for all in country Links, IPLC & ATM network links.
  • Assist PSO team in follow up actions suggested by them for the various Firewalls installed across India.
  • Coordination with Capacity team to upgrade the network infrastructures across the country.
  • Equipment's Rack layout location & Labelling – Updates
  • Asset verification.
  • Periodic network diagram updates.
  • Monitoring network engineering performance and ensure system availability and reliability
  • Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team
  • Liaise with vendors and other IT personnel for problem resolution.

Requirements:-

  • Proven hands-on network engineering experience
  • CCNA and CCNP should be an added advantage.
  • Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
  • Solid understanding of the OSI or TCP/IP model
  • Hands-on experience with monitoring, network diagnostic and network analytics tools
  • University degree in Computer Science or a related subject
  • Should be able to lead and manage a team of network engineers.


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