Field Services Director - Remote Based

Req ID: 313590 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Services Director - Remote Based to join our team in Cary, North Carolina (US-NC), United States (US).

The Field Services Director will be dedicated to one client and responsible for leading the Field Services Team to ensure quality support while meeting SLAs and customer satisfaction performance results.

Role Responsibilities

• Provides direction and guidance for administration and results for multiple departments within a function of work area
• Translates business plans into objectives and exercises latitude in managing operations
• Accomplishes results through the efforts of subordinate managers / professional team members
• Leads the senior relationship with the supplier
• Drives service level improvement and management of field service teams and suppliers
• Resolves escalation to maintain strong client experience levels
• Able to work across countries and understand local requirements
• May have trade compliance responsibility for multiple countries
• Assists in developing strategic goals and plans for field service operations
• Drives new product/service launches and owns negotiation of service delivery in local countries and decides the implementation plan

Basic Qualifications

• 5+ years previous IT leadership experience
• 8+ years prior technical/IT experience

Additional Preferences

• Undergraduate degree or equivalent combination of education and work experience
• Graduate degree
• Advanced negotiation skills
• Demonstrated experience developing and driving field service strategies and operational plans
• Exceptional verbal and written communication skills
• ITIL Certification

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $111,000 – $181,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.