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Client Technical Support Specialist - German

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Date: Jul 27, 2019

Location: Casablanca, 08, MA

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 55682  



 

Position Functions or Responsibilities: • Identify issues, investigate root causes and recommend solutions to reported problems • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance • May prepare help desk incident reports and assist in hardware and software evaluation Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner • Identify issues, investigate root causes and recommend solutions to reported problems • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance • May prepare help desk incident reports and assist in hardware and software evaluation Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner External Description Requirements • University education, preferably technical degree or Microsoft certifications • Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications • Experience of providing remote IT support • Excellent communication and customer service skills • Flexibility to work shifts his position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.

 

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This is a full-time salaried position with a group company within NTT DATA.  Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities.  We offer a full comprehensive benefits package that starts from your first day of employment.


Job Segment: Technical Support, Help Desk, Information Technology, Technology