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Date: Apr 10, 2018

Location: Chantilly, VA, US

Company: NTT DATA Services

Req ID: 8864 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Service Level Manager to join our team in Chantilly, Virginia (US-VA), United States (US).



The Service Level Manager (SLM) works within the service management team.   The SLM is responsible for ensuring SLAs and OLAs are established with meaningful and measurable metrics that support the business mission.  Excellent communication and interpersonal skills are required.

- Manages the Service Level Management process at a business, service and component level.
- Primarily responsible for writing and maintaining the enterprise Service Level Management Plans.
- Works with the Service Delivery Manager to develop Service-level related strategies including producing a Service Level Management Plan aligned to the current and future needs of the customer.
- Assists with service level planning during system design.
- Works with the Service Delivery Manager to determine appropriate metrics and express them in Key Performance Indicators (KPIs).
- Provides advice and guidance on all service-level related issues.
- Ensures monitoring is performed by relevant teams that meet service level requirements.
- Provides management information relating to current and future service level requirements.
- Assists IT Dashboard design and maintenance efforts to track and display appropriate metrics KPIs.
- Analyzes performance trends, identifying bottlenecks, and recommending appropriate proactive action.


Required Qualifications:


  • Active TS/SCI with CI Poly
  • Requires 8-10 years of relevant experience
  • ITIL Practitioner Certified
  • Undergraduate degree in Science, Technology, Engineering or Mathematics desired


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Washington DC

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