Req ID: 338956

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a AI/ML Platform Support Engineer (FTE/Onsite) to join our team in Charlotte, North Carolina (US-NC), United States (US).

Job Duties and Responsibilities:

We are seeking a talented AI/ML Platform Support Engineer to join our dynamic team. In this role, you will be responsible for supporting the platforms used to develop AI/ML infrastructure and solutions.

Core Technical Skills

- Vector Databases: Hands-on experience with Elasticsearch or similar; understanding of similarity search, indexing strategies, and embedding management.

- Linux Systems: Strong command-line skills; shell scripting; system-level monitoring and debugging.

- Python Programming: Proficient in automation scripting; experience in building AI models, data pipelines, and OpenAI integrations.

- Big Data Technologies: Familiarity with Hadoop-based platforms like MapR and Hortonworks.

AI Platform & Production Support

- Experience supporting predictive AI workloads in production.

- Troubleshooting across data ingestion, model inference, and deployment layers.

- Familiarity with CI/CD pipelines and containerization (Docker, Kubernetes).

- On-call support for GenAI and predictive pipelines (1 week every 6–8 weeks).

- Understanding of enterprise disaster recovery (DR) solutions including backup and restore.

Observability & Monitoring

- Ability to define and implement observability strategies for AI systems.

- Experience with tools such as Splunk, Grafana, ELK stack, OpenTelemetry.

- Proactive monitoring of model failures, latency, and system health.

Bonus Qualifications

- Multi-cloud Experience: Exposure to GCP and Azure environments.

- Data Science Lifecycle: Involvement in full-cycle projects including problem definition, data exploration, modeling, evaluation, training, scoring, and operationalization.

- MLOps Principles: Understanding of model lifecycle management and collaboration with data scientists to deploy solutions.

Desired Qualifications:

• Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• 2+ years of Python development experience
• 3+ years of Linux experience

#LI-NorthAmerica

#PAS2

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.