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Communications and Engagement Manager

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Date: Mar 3, 2019

Location: Charlotte, NC, US

Company: NTT DATA Services

Req ID: 35156 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Communications and Engagement Manager to join our team in Charlotte, North Carolina (US-NC), United States (US).



Job Purpose:

Will manage the overall communications and engagement work for a project or workstream with large scope, includes working with SMEs and project resources to identify audiences, audience impacts, develop engagement and communications strategies, and execute on the strategy.

Responsible for supporting the goals of the enterprise and GHR by managing the end to end change adoption strategies for projects and change initiatives that impact HR, Executives, LOB managers and employees.


Duties includes:

* Integrating with communication teammates to develop and execute communication and engagement strategies for projects and programs
* Understanding the impacted audiences and how those audiences are impacted at a detailed level (audience impact analysis)
* Planning and executing communications and engagement strategies and tactics to address the audience impacts and help them to adopt changes
* Managing project plan and management routines to ensure communications and engagement (change adoption) plans are implemented with high quality and on time
* Develop and execute strategies and routines to ensure key stakeholders are aware of the impacts and plans
* May lead and direct the work of teammates and other resources who are helping to execute the communications and engagement plan
* Partnering with program owners to ensure they play an active role in developing the communications and engagement strategy, and, at times, influencing them to deeply understand audiences and impacts and drive changes in the most human way possible.

* Experience in managing change adoption including communications and engagement with employees, managers and key stakeholders
* Experience working as part of a structured project team with tight timelines and deliverables
* analytical skills; adept at data gathering, analysis and presentation
* Experience with Human Resources products and/or communications and training development is highly desirable


Basic Qualification:

*  5+ Years of experience

*  Business Consulting-retail banking and People & Organizational Change

*  Microsoft Word, PowerPoint and Excel skills required


Nice to have Competencies:

* Utility player willing to pitch in and do what it takes to help team succeed

* Leadership, clarity of purpose, long-term thinking and visioning skills
* Ability to challenge the system using an inquiring mind and analytical skills
* Listening, Mediating, Integrating and Influencing skills
* Commitment to help employees move to a self-service environment, and a continued focus on and passion for improving the employee/manager experience
* Creative communicator via diverse channels
* High degree of integrity, personal ethics and commitment to delivering


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Charlotte

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