Platform Operations Support Engineer (Java / FTE)

Req ID: 394211 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Platform Operations Support Engineer (Java / FTE) to join our team in Charlotte, North Carolina (US-NC), United States (US).

Job Duties and Responsibilities:

Backend Engineer with strong Java and microservices experience to support the development, operation, and reliability of production systems. This role is primarily RunOps/DevOps and L4 production and pre-production support with some backend development responsibilities.

The successful candidate will monitor, triage, troubleshoot, and resolve issues across pre-production and production environments while contributing to backend feature development and platform stability.

Key Responsibilities

• Develop, enhance, and maintain backend services using Java and microservices architecture.
• Work with MongoDB and Kafka to build reliable, scalable, and event-driven applications.
• Provide L4 support for complex application and platform incidents in pre-production and production environments.
• Monitor system health, investigate alerts, perform root-cause analysis, and drive incident resolution.
• Collaborate with development, QA, infrastructure, and operations teams to improve application reliability and performance.
• Support release activities, production deployments, change management, and post-release validation.
• Use observability and monitoring tools such as Splunk and related operational tooling.
• Leverage agentic tools to improve monitoring, triage, automation, and operational efficiency.
• Identify recurring issues and implement permanent fixes, automation, and preventive measures.
• Create and maintain operational runbooks, incident documentation, and knowledge-based articles.

Required Skills and Experience

• 5+ years of strong hands-on experience with Java backend development.
• 5+ years’ experience designing and supporting microservices-based applications.
• Solid knowledge of MongoDB and Apache Kafka.
• Experience in production support, incident management, troubleshooting, and root-cause analysis.
• Familiarity with RunOps/DevOps practices, including monitoring, release support, and operational automation.
• Hands-on experience with Splunk or similar log monitoring and observability platforms.
• Experience using operational automation or agentic AI tools is highly desirable.
• Ability to analyze complex distributed-system issues across applications, messaging, database, and infrastructure layers.
• Strong communication skills and the ability to work effectively in a fast-paced support environment.

Working Requirements

• Availability to provide production coverage for 12 hours on call basis, including coverage aligned with operational and production-support needs.
• Willingness to participate in incident response and provide support for critical production issues as required.

#LI-NorthAmerica

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $83,520.00 - $125,280.00. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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