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Software Operations Analyst

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Date: Jun 14, 2022

Location: Charlotte, NC, US

Company: NTT DATA Services

Req ID: 193241 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Operations Analyst to join our team in Charlotte, North Carolina (US-NC), United States (US).

Job Duties and Responsibilities:

  • Ensure lower test environments are kept up to par with Production, by backfilling the required code, changes and data.
  • Ensure the SDLC confirms to the ERM Schedule
  • Partner with Project leads to secure extended runway for Projects needing more than allotted time for testing. 
  • Coordinate the applications move from Legacy/Existing platforms to new platforms like Open shift, AWS.
  • Secure Code Freeze Exception approvals from the stakeholders for projects requiring changes two weeks prior to Production implementation. 
  • Adjust Warranty release testing window and next release code drop date, on as needed basis, a week postproduction implementation.
  • 3+ years’ experience in various software roles.  
  • Review all Test environment changes to ensure they are scheduled for the designated window, have a back out plan, Implementation plan, verification plan, Accountable resource and contact information.
  • Review and understand the impact of the Urgent and Emergency change requests in the environments
  • Identify resources required to perform smoke test for high impact changes.  
  • Coordinate changes spanning multiple releases and/or change windows, so that they do not negatively impact release timelines
  • Review defect root cause analysis, identify common choke points, suggests corrective actions and roll out solutions.
  • Implement Lead Time Requirements for high impact Changes
  • Partner with QA and App Dev teams to identify or create PINs required for training scenarios.
  • Implement systems required by various business areas to perform the firm’s training needs.
  • Create Features and Stories in Jira for new work items/track the issues in the environments.
  • Participate in Sprint planning, Daily scrum and retrospective meetings.
  • Required Skills/Abilities:
  • Good understanding of the software lifecycle and process.
  • Excellent knowledge of change management and processes.
  • Good experience working in Agile environment.
  • Basic understanding of various software components and layers within an enterprise.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.

Basic Qualifications:

  • 3+ years of experience in Business Analysis

Education and Experience:

  • Bachelor’s degree in Business Administration, Statistics, Mathematics, Accounting, or Computer Science or equivalent work experience required.



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Charlotte

Job Segment: Testing, Cloud, Computer Science, Consulting, Quality Assurance, Technology