BPO Associate Director

Key Responsibilities:

• Sales Enablement & Support
• Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services.
• Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices.
• Assist in pricing strategies, cost estimation, and solution design for prospective clients.
• Client Engagement
• Participate in client calls and meetings to articulate service offerings and address technical queries.
• Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly.
• Market Intelligence
• Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making.
• Identify new opportunities for growth within the medical coding domain.
• Team Leadership
• Mentor and guide the sales support team to ensure timely and accurate deliverables.
• Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations.
• Compliance & Quality
• Ensure all proposals and solutions adhere to HIPAA, CMS, and other regulatory requirements.
• Maintain up-to-date knowledge of ICD-10, CPT, HCPCS, and payer guidelines.

Required Qualifications:

• Bachelor’s degree in Healthcare Administration, Life Sciences, or related field (Master’s preferred).
• 10+ years of experience in US healthcare domain with strong exposure to medical coding services.
• Proven track record in sales support, pre-sales, or business development within healthcare outsourcing.
• In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Preferred Skills:

• Experience working with US healthcare providers, payers, or RCM companies.
• Familiarity with sales CRM tools and proposal management systems.
• Ability to work in a fast-paced, deadline-driven environment.

Key Competencies:

• Strategic Thinking
• Client-Centric Approach
• Leadership & Team Management
• Technical Expertise in Medical Coding
• Negotiation & Influencing Skills