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Date: Jan 3, 2018

Location: Chennai, TN, IN

Company: NTT DATA Services

Req ID: 9602 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a BPO CUSTOMER CARE SENIOR ASSOCIATE - 05 to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

 

 

  1. Identify the outstanding claims with payers through the reports from clients.
  2. Review outstanding claims for collection efforts.
  3. Making outbound collection calls in a professional manner while keeping and improving customer relations.
  4. Identify issues attributing to account delinquency, aging and escalate it for resolution.
  5. Creative, self-disciplined and capable of identifying and completing critical tasks.
  6. Ability to work independently and with a sense of urgency.

Develops solutions to complex technical problems, which may impact multiple work areas.

- Probes beyond the stated situation to identify underlying issues and consider possible alternatives.

Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations.

- Recommends and assists in the implementation of changes to policies / procedures as appropriate.

- Understands the implications of actions and decisions within work area and across teams.

- Resolves complex issues escalated from less-experienced team members.

- Finds ways to improve efficiency, quality and service of ongoing work.

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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