BPO Customer Care Collections Senior Rep

NTT Data Services is Hiring!

Position Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Client's business problem to solve?

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction

Position's General Duties and Tasks

In these roles you will be responsible for:

• Achieving departmental objectives by meeting contact and sales targets and tracking and reporting sales results
• Maintaining customer information by obtaining, entering and verifying required data
• Reviewing documentation to ensure it meets insurance guidelines for creating certificates of medical necessity
• Validating recurring orders in the system for order placement and tagging accounts for approved processing and order placement
• Accepting patient referrals from hospitals through online portals, email notifications or calls and routing the accepted referrals to the nearest or associated local centers
• Ensuring successful transactions resulting in the delivery of necessary medical equipment and supplies.
• Listening to call recordings to ensure scripts are read verbatim and confirm patient information
• Ensure quality service by adhering to company policies, procedures, and compliance standards

Requirements for this role include:

• Ability to work regularly scheduled shifts from Monday-Friday 5:30PM to 3:30AM IST or rotational shifts from Monday-Sunday with weekly offs
• University degree or equivalent that required 3+ years of formal studies
• 1+ year(s) of experience using a computer with Windows PC applications that require you to use a keyboard, navigate screens, and learn new software tools
• Ability to communicate (oral/written) effectively to exchange information with our client

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

*** All new hires will be required to successfully complete our Orientation/Process training classes with the customer and demonstrate proficiency of the material.