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BPO Customer Care Senior Representative

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Date: Nov 21, 2022

Location: Chennai, TN, IN

Company: NTT DATA Services

Role Responsibilities:
Performing outbound calls to insurance companies (in theUS) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writingto ensure customer satisfaction and to assure that servicestandards are met
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of thehealthcare insurance industry and of all products, services andprocesses performed by the team.
Required Skills:
Ability to work regularly scheduled shifts from Monday-Friday17:30pm to 3:30am IST.
University degree or equivalent that required 3+ years offormal studies of the English language.
0-1 year(s) of experience using a computer with Windows PCapplications that required you to use a keyboard, navigatescreens, and learn new software tools.
6+ months of experience in a service-oriented role where youhad to correspond in writing or over the phone with customerswho spoke English.
6+ months of experience in a service-oriented role where youhad to apply business rules to varying fact situations and makeappropriate decisions
Shift Information:
The shift timings can be changed as per client requirements.Additionally, resources may have to do overtime and work onweekend’s basis business requirement. All new hires will be requiredto successfully complete our Orientation/Process training classesand demonstrate proficiency of the material.
This position is only available to those interested in direct staffemployment opportunities with NTT DATA, Inc. or its subsidiaries.Please note, 1099 or corp-2-corp contractors or the equivalent willNOT be considered. We offer a full comprehensive benefits packagethat starts from your first day of employment.