BPO Manager

Core Skills:

• Knowledge in US GAAP (Generally accepted accounting principles) and IFRS International Financial reporting standard.
• Assessment / Evaluation of financial statement analysis
• In-depth Knowledge of credit risk assessment, management and decision making
• In-depth knowledge in Financial ration analysis
• Sourcing of financial statement and analysis with the help of non-financial statements
• Hands on experience in Property valuation for Europe continent
• Strong analytical and decision-making skills.
• Excellent understanding of banking sector regulatory requirements related to credit risk.
• Proficiency in risk management software and tools.
• Strong communication and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Leadership skills with the ability to inspire and develop a team.

Client Management:

• Serve as the primary point of contact for banking sector clients regarding credit risk management services.
• Understand client needs and ensure that services meet or exceed client expectations
• Develop and maintain strong client relationships to foster long-term partnerships.

Credit Risk Management:

  - Develop, implement, and oversee credit risk management policies and procedures tailored to client requirements.

  - Monitor and assess the credit risk profile of client portfolios.

  - Conduct regular credit risk assessments, stress testing, and scenario analysis.

  - Provide strategic recommendations to clients to mitigate credit risks.

Service Delivery:

  - Ensure the timely and accurate delivery of credit risk management services to clients.

  - Maintain high standards of quality and compliance in service delivery.

  - Develop and manage service level agreements (SLAs) with clients.

Team Leadership:

  - Lead, mentor, and develop a team of credit risk analysts and managers.

  - Foster a culture of continuous improvement and professional development within the team.

  - Allocate resources effectively to meet client and business needs.

Compliance and Reporting:

  - Ensure compliance with all relevant client, regulatory, and industry standards.

  - Prepare and present regular reports on credit risk management activities and outcomes to clients and senior management.

  - Keep abreast of changes in regulations and best practices in credit risk management.

Operational Efficiency:

  - Identify and implement process improvements to enhance the efficiency and effectiveness of credit risk management services.

  - Leverage technology and data analytics to optimize service delivery.

Qualifications:

  - Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. MBA or relevant certification (e.g., CFA, CPA, ICWA) is a plus.

  Note – Avoid, Engineering with MBA profiles.

Experience:

  - Minimum of 10-15 years of experience in credit risk management (Corporate underwriting equivalent experience), with a significant portion in the banking sector.

  - Experience working in a BPO or shared services environment is highly desirable.

  - Proven track record of managing client relationships and delivering high-quality services.