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BPO Senior Manager

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Date: Jul 19, 2024

Location: Chennai, TN, IN

Company: NTT DATA Services

  • Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards
  • Demonstrates high level of leadership, interpersonal and client relationship skills
  • Provide expertise and guidance to the team on administrative and process aspects.
  • Serves as liaison between team, clients, leadership, and various other support team
  • Identifies opportunities for improvement; recommends possible training opportunities
  • Provides input into goal setting and provides performance feedback
  • Adapts team priorities to respond to customer and business partner needs
  • To improve efficiency, quality and services of ongoing projects/processes

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    Must have skills.

  • People management 4- 5+ years’ experience who Handled 40+ team Size
  • Able to drive the team performance.
  • Must have experience in handling direct UK customers & Internal stakeholders.
  • Identifies opportunities for improvement; recommends possible training opportunities
  • Provides input into goal setting and provides performance feedback. Excellent Communication skills and domain knowledge in Banking. 
  • Must have Transaction Monitoring, Mortgage,
  • Preferred who handled CDD (New & Existing customers), Payment processing.

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    Job Requirements & eligibility Criteria:

  • 8+ Years of experience in Banking BPO is preferred
  • University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
  • Minimum of 6+ years of Team handling is a Mandatory
  • Excellent understanding or an SME of KYC/AML/CDD experience
  • Excellent people management and interpersonal Skills
  • Excellent influencing Communication skills
  • Strong analytical/problem solving skills
  • Strong knowledge, understanding and application of project management principles and methodologies.
  • Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
  • Ability to communicate (oral/written) effectively in English to exchange information with our client.
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  • Ensures team is meeting or exceeding contractual and service level obligations to customers
  • Collects customer’s needs and translates to appropriate solutions
  • Interacts with customers and internal departments to resolve issues
  • Adhere to all appropriate and agreed standardized processes and procedures
  • Attending customer and leadership calls to gather feedback and updates.


Job Segment: Project Manager, Manager, Technology, Management

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