BPO Transaction Quality Assurance Analyst

Designs auditor quality parameters.

Provides inputs based on data analysis for process improvements using basic quality tools.

Facilitates process improvement meetings along with respective team in a domain to achieve the desired results.

Accurately reports data for Six Sigma projects & vertical-wide Initiatives.

Updates and maintains QMS process documents for specific processes.

Skills Required

Knowledge of a domain to drive process improvement initiatives.

Strong knowledge of quality tools and techniques.

Ability to provide inputs based on data analysis for process.

Strong understanding of process interdependencies.