Business Sys. Analysis Advisor

Role: Experience Center Lead – Robotics, AI & Automation (Customer Engagement)
Location: Chennai (preferred) | Full-time

Role summary

We are looking for a high-impact professional to lead visitor engagements at our Robotics Lab & Customer Experience Centre and related online meetings/demoes. You will host senior business and technical stakeholders, run tailored demonstrations of cutting-edge AI and automation solutions, uncover business challenges through consultative conversations, and translate them into solution ideas and next steps with internal teams.

Key responsibilities

• Host and engage senior business and technical visitors, leading discovery conversations and aligning demos to their priorities.
• Present and explain AI, robotics, and automation capabilities clearly—linking technology to ROI, efficiency, risk reduction, CX, and resilience.
• Run live demos, respond to questions confidently, and adapt the narrative in real time based on audience and context.
• Capture requirements, pain points, and opportunities; create structured visit summaries and recommended next actions.
• Collaborate with engineering, delivery, and sales teams to tailor demos, develop new use-cases, and improve the visitor experience.
• Maintain awareness of industry trends and refresh demo content and messaging accordingly.

Skills and profile

Must-have skills

• Executive communication & facilitation: confident engaging CXOs/VPs; strong storytelling, structured thinking, and presence.
• Consultative discovery: ability to ask incisive questions, identify root problems, and connect business challenges to solutions.
• Strong grounding in AI & automation: familiarity with GenAI/LLMs, RPA/IPA, workflow automation, computer vision, conversational AI, and modern automation architectures.
• Hands-on demo readiness: comfortable with live walkthroughs, explaining system flows, and troubleshooting basic demo issues calmly.
• Solution framing: ability to outline use cases, high-level architectures, value hypotheses, and implementation considerations.
• Stakeholder management: coordinate across multiple internal teams; reliable follow-through and crisp documentation.

Good-to-have skills

• Experience in pre-sales / solutions consulting / product evangelism / technical account management for AI, automation, or enterprise platforms.
• Familiarity with cloud AI stacks (Azure/AWS/GCP), MLOps basics, and common enterprise constraints (security, privacy, compliance).
• Industry exposure (BFSI, manufacturing, retail, healthcare, telecom) and ability to tailor narratives by domain.
• Public speaking, workshop design, design thinking, or innovation lab experience.

Ideal background

• 6–12+ years in solution consulting / product / innovation / customer engineering roles.
• Proven track record of engaging senior stakeholders and translating technical capabilities into business value.
• Based in Chennai (or willing to relocate) and open to hosting frequent visitor sessions.