Business System Analysis Specialist
Apply now »Date: Apr 25, 2024
Location: Chennai, TN, IN
Company: NTT DATA Services
"Roles and Responsibilities:
• Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closely with the team and business requestors
• Report and track training effectiveness
• Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects
Requirements:
• Min 2-4 years of experience as a Communication Trainer (experience with Collections preferred)
• Experience in Voice and Accent Training Delivery
• Excellent communication skills, facilitation/training skills
• Proficient in MS Excel and PPT
• Content development
• Instructional Design skills will be an added advantage.
Min 2 years experience working in Claims (Life/Annuities Preferred)
Job Segment:
Systems Analyst, Technology