Customer Care Associate

Listening to recorded calls to monitor the quality of each CSR/agent in the call center

Listening of the CSR/agent calls and Complete the Audits according to the Merits of the call

Ensuring accurate and timely completion of the Call Audits to meet the client SLAs

Organizing and completing tasks according to assigned priorities.

Provide written documentation of each call monitored to be included as part of the overall CSR/agents scorecard.

Being an active member of the team by providing ideas for improvisation in process.

Both Under Graduates and Post Graduates can apply

Excellent communication (verbal and written) and customer service skills

Able to work independently; strong analytic skills.

Detail-oriented; ability to organize and multi-task.

Demonstrate strong reading, comprehension and writing skills.

Ability to work in a team environment.