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Delivery Manager

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Date: Jun 15, 2021

Location: Chennai, TN, IN

Company: NTT DATA Services

Job Details: 

  • Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards
  • Demonstrates high level of leadership, interpersonal and client relationship skills
  • Provide expertise and guidance to the team on administrative and process aspects.
  • Serves as liaison between team, clients, leadership and various other support team
  • Identifies opportunities for improvement; recommends possible training opportunities
  • Provides input into goal setting and provides performance feedback
  • Ensures team is meeting or exceeding contractual and service level obligations to customers
  • Adapts team priorities to respond to customer and business partner needs
  • Sets and communicates clear expectations for work outcomes and manages performance.
  • Works on continuous improvement efforts for increased efficiency and effectiveness of processes.

 

Job Requirements & eligibility Criteria:

  • Graduate (Any/preferred – Commerce background) with minimum of 8+ years of work experience in an international BPO process
  • Includes 5+ years of managerial/leadership experience.
  • Excellent communication skills with the ability to positively influence and work collaboratively with key stakeholders
  • Flexible to work in Shift timings (UK shift timings)
  • Analysis and performing analytical review of the financial reports and Accounting statements of the banks and financial institutions to facilitate the process
  • Strong knowledge, understanding and application of project management principles and methodologies.
  • Demonstrated ability to develop operational and strategic plans.


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