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F&A Operations Processing Sr Associate

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Date: Jul 23, 2021

Location: Chennai, TN, IN

Company: NTT DATA Services

Job Details:    Min 5 Years in AML, KYC, Consumer Baking Back office Operations, Financial Investigative Services, Fraud Control, sanctions screening or operational risk. More than 1 year experience in managing teams ( People Management)   - Familiar in working with excel and data analysis. - Good verbal and written communication skills with an eye for detail. - Current team size should be minimum 10-15 associates - Should be experienced in Core Banking System. - Should keep himself/herself abreast with the current developments especially with regard to KYC/AML/CFT monitoring. - Ability to apply concepts and organize work. - Ability to demonstrate innovation and good judgment/problem solving skills when making decisions. - Ability to coach and develop action plans, which maximize performance and provide effective feedback. - Management of daily activities of a team of call and Ticket mgt agents - Ensures achievement of all system, team and individual Customer Service goals and standards - Ability to plan, prioritize, organize and communicate with client - Experienced in goal-setting (defining and prioritizing specific, driving objectives) - Managing escalations. Job Requirements & eligibility Criteria:   Graduate (Any) with minimum of 5+ years of work experience in an international BPO Banking process. - Excellent understanding or an SME of KYC/AML/CDD experience is mandatory - Flexible to work in Shifts - Excellent Oral & Communication skills in English