Field Tech Supervisor -Technical Support Team Lead

Req ID: 329965 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Supervisor -Technical Support Team Lead to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Role Responsibilities

• Manage Technical Support Team- Lead a team of technical support specialists. They provide support, supervise staff, and provide direction and mentorship in tech support and service delivery.
• Implement Best Practices- Research and implement best practices in help desk and IT support. They also ensure policies and procedures are followed.
• Facilitate Meetings- By managing and facilitating meetings, Service delivery managers ensure that teams are improving performance, service, and product quality. They use information gathered at these meetings to target areas that need improvement.
• Review Contractual Metrices- To ensure that contractual metrices like SLs and KPIs are met, Service delivery managers review IT contractual service catalogs to ensure that services are delivered in line with contract.
• Ensure Teams Are Trained- Ensure that team members are familiar with IT service delivery processes and best practices. They offer training as necessary.
• Assists in escalation management of issues raised in the field.
• Monitors and controls team performance against service levels and KPIs.

Requirements 

• 5 – 7+ years of experience in IT Service delivery & people management.
• Building, managing, and motivating team.
• Ensuring contractual SLA adherence.
• Working closely with the client manager to decide the needs of the project and plan work.
• Coaching team members so that they can learn and improve.

Skills & Other Requirements

• Good negotiation skills.
• Good verbal and written communication skills.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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