HC & Insurance Operations Senior Rep.

Grade 3 - BPO Health Care and Insurance Operations Senior Representative 

Roles and Responsibilities:

These individuals typically have knowledge of their work area but only general understanding of work outside their own area.
They complete a variety of tasks which are standard and recurring. 
When the work is non-routine, they escalate to a manager and/or receive specific instructions prior to completing. 

Based on business rules, employee needs to: 

Analyze and processes/ reprocesses transactions, 
Completes keying of information under non-standard forms of keying rules, 
Analyzes and finds solutions for individual clients/transactions. 
Analyzes and interprets client documents. 

Requirements:

Typical Years of Experience - Typically requires 9- 18 months relevant experience. 

Minimum Education and Certifications: High School Diploma or equivalent.

Skills:

Ability to understand moderately complex problems.
Ability to understand and interpret source documents.
Basic understanding of the Healthcare and Insurance domain.