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Helpdesk Senior Associate

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Date: Aug 20, 2019

Location: Chennai, TN, IN

Company: NTT DATA Services

Req ID: 57401 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Helpdesk Senior Associate to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

 

 

  • • Coordination with customers and other stakeholders to obtain required information and facilitate request for change processing
    • Data collection and analysis
    • Adherence to standardized documentation requirements and procedures
    • Manages change requests, ensuring changes follow defined process and comply with requirements
    • Assists in the review of schedule of changes to identify time, conflicts, and risks associated with requested change
    • Assists in the monitoring, review, and approval of change requests to ensure they meet the established completion criteria and processes
    • Maintain change log, change schedule, history, and documentation for network changes utilizing authorized tracking and documentation tools
    • Represents the changes in CAB meetings to get the changes approved
    • Work in a fast-paced environment with ability to turn items around in a quick manner
    • Perform, oversee, and maintain a high volume of change tickets and their status on a daily basis
    • Liaise with all necessary parties to coordinate change approvals
    • Maintains procedures, policies and other documentation relating to Change Management, making use of the knowledgebase module within ServiceNow.
    • Ensures defined change management processes are adhered to and where appropriate implements options to address non-conformance
    • Produce reports related to Change Requests on a daily basis
    Requirement:
    • Must have a minimum of 2 years of professional experience
    • Experience in ITSM tool, Service Now experience would be a plus
    • Excellent communication skills
    • Basic understanding of networks and devices
    • Bachelor's degree or equivalent experience
    • ITIL Foundation Certification would be a plus
    • Ability to understand and adhere to policies, processes, and procedures
    • Demonstrated self-starter with ability to independently resolve problems
    • Ability to maintain a professional and courteous manner in difficult situations
    • Ability to maintain high quality work to manage multiple critical projects
    • Ability to perform and participate in a team oriented environment

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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