L1 or L2 Support - Systems Integration Specialist

Authentication Platforms Infrastructure team is responsible for providing support services to all businesses and technology teams globally. The Information Security role is part of a larger global team responsible for providing Infra support for multiple Platform based application solutions to all businesses.

The Infrastructure Analyst (L3) role will be responsible for the support of multiple critical security infrastructures / applications including but not limited to Token technologies, End-to-end encryption Solutions, Identity and Access management tools and Automation infrastructures to name a few.

Ideal candidate should be able to work in a well-defined team structure as well as independently with minimal supervision. Candidate should have a good command of English and possess strong oral and written business communication skills. Candidate should be a fast-learner and should be able to work well under pressure and competing priorities.

Key Responsibilities

• Deploy and manage day-to-day operations of critical security infrastructure

·       Function as an Infrastructure Subject Matter Expert (SME) for the security infrastructure under your responsibility

·       Ensure compliance of all the supported applications.

·       Perform post-deployment testing of solutions in individual environments

·       Engage with strategic vendors, external to the organization, to investigate problems and understand product functionality, influence enhancements and roadmap as required to meet organizational goals

·       Collaborate with L2 teams to assist in integration-related activities

·       Troubleshooting incidents and problems in a timely resolution as defined in SLAs

·       Document resolutions in Knowledge Base tools

·       Capacity, Performance and Stability reporting and Management

·       Lead initiatives to develop/enhance tools for system monitoring and maintenance improvements

Experience and Skills

• Experience with SAML or any Identity Federation products like SiteMinder, Ping Directory / PingFederate / PingAccess server or similar technologies
• Experience with one or more of Enterprise application servers such as Microsoft IIS, IBM WebSphere, Apache Tomcat/HTTP Server
• Conversant in Linux-based environments (RHEL) that includes being conversant in terminal commands and developing shell scripts

Desired Skills

• Experience in Installing and managing LDAP server on UNIX or Linux will be a plus
• Familiarity with critical production server support, application upgrades and project lifecycle/ SDLC processes is desired
• Familiarity with IT Service Management processes based on the ITIL framework