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Operations Expert

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Date: May 21, 2025

Location: Chennai, TN, IN

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Operations Expert to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

 

What awaits you/ Job Profile

 

Location : Bangalore and Chennai, Hybrid mode,Immediate to 10 Days Notice period

 

  • Implement operational strategies, policies, and procedures.
  • Manage day-to-day operations to meet production targets.
  • Enhance productivity, particularly in onPrem operations.
  • Support backend development for client applications.
  • Set up infrastructure monitoring and alerting systems and develop dashboards.
  • Manage Microsoft IIS and batch jobs operations.
  • Utilize initial Python experience for scripting and automation.
  • Coach and support team professional growth.
  • Support script troubleshooting and optimization.
  • Manage updates from old to new infrastructure.
  • Propose efficiency improvements.
  • Participate in application cloud migration.

What should you bring along

 
  • 3-5 years experience in Operations Management, with strong leadership and organizational skills.
  • Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment.
  • Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness.
  • Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement.
  • Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability.
  • Develop and maintain operational documentation, including procedures, policies, and knowledge articles, to ensure consistency and compliance with industry standards.

Must have technical skill

  • Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management.
  • Operations experience in Payara on Linux
  • Scripting and automation expertise for On Premise infrastructure.
  • Infrastructure monitoring, alerting systems, and dashboards setup.
  • Proficiency with Microsoft IIS and batch jobs.
  • Experience with Oracle databases

Good to have Technical skills
  • Reporting/Visualization tools like Tableau / Power BI.
  • Basic experience with Python.
  • Familiarity with cloud-based operations and DevOps practices.
  • Experience with Java and GlassFish platform.
  • Jira/Confluence

 

 

 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


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