Process & Comm Training Specialist

NTT Data Services is Hiring!

Top 10 Global Services Firm is seeking - Process & Comm Training Specialist, for our Business Process Outsourcing (BPO) Center in Chennai.

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The Company
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan.   We operate with 60,000 professionals in 36 countries.

Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.

The Opportunity

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes.

Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

In this role, you will be responsible for:

Training and Training related activities & deliverables

1. Training – Conduct / handle new hire Training, Process Training, Refresher Training and Compliance training
2. Training-related activities & deliverables

1. 1. • Manage domain, process, compliance and refreshers training programs (as applicable).
      • Conduct Training Needs Analysis (TNA), create Training plans / Training schedules and ensure adherence to training plans / schedule.
      • Develop/manage content (SOPs and training materials) as per NTT standards.
      • Evaluate impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
      • Report training progress and training dashboards to management.

Requirements for this role include:

• Minimum 5+ year(s) of experience in BPO – International Banking domain and process training (Experience in UK banking domain would be an added advantage).
• Minimum 2+ years of hands-on experience & good knowledge of banking processes like -
• KYC – Know Your (Banking) Customer,
• AML – Anti-Money Laundering,
• Banking Customer Due Diligence,
• Onboarding of Banking customer,
• Periodic Review of existing banking customers,
• Transaction Monitoring,
• Financial crimes.
• Minimum 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in BPO.
• Experience in transitioning banking processes from on-shore to off-shore would be an added advantage.
• Grammatically good verbal & written English communication skills.
• Experience in client / customer interactions.
• Experience in doing presentations to internal leaders and external clients, customers.

Work schedule for this position will be from Monday to Friday from office.

Primary work shift – 12 PM – 10 PM IST. The shift timings can change as per client requirements.

Additionally, resources may have to do overtime and work on weekends basis business requirement.