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SF - Scrum Master

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Date: Jan 16, 2026

Location: Noida, HR, IN

Company: NTT DATA Services

Req ID: 354518 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SF - Scrum Master to join our team in Noida, Haryāna (IN-HR), India (IN).

The Scrum Master for Salesforce projects is responsible for enabling Agile delivery of Salesforce implementations and enhancements by facilitating Scrum practices, removing impediments, and fostering continuous improvement. The role partners closely with Salesforce Product Owners, Developers, Architects, and business stakeholders to ensure high-quality, predictable delivery aligned with business objectives.

Key Responsibilities

Agile & Scrum Facilitation

  • Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives

  • Ensure adherence to Scrum principles and Agile best practices within Salesforce delivery teams

  • Coach team members and stakeholders on Agile mindset, roles, and responsibilities

  • Support transition from traditional delivery models to Agile where applicable

Salesforce Delivery Enablement

  • Enable effective delivery of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, CPQ, Marketing Cloud, or custom Salesforce platforms)

  • Partner with Product Owners to ensure well-groomed backlogs with clear user stories, acceptance criteria, and prioritization

  • Support estimation, capacity planning, and sprint commitments for Salesforce teams

  • Monitor sprint progress using Salesforce Agile tools (e.g., Jira, Azure DevOps, or Salesforce DevOps tools)

Impediment & Risk Management

  • Identify, track, and proactively remove team impediments, including environment, dependency, or stakeholder issues

  • Escalate risks and blockers appropriately while maintaining team autonomy

  • Manage cross-team dependencies, especially in multi-team or program-level Salesforce implementations

Stakeholder Collaboration & Communication

  • Act as a servant leader and primary point of facilitation between business stakeholders and Salesforce delivery teams

  • Promote transparency through metrics, dashboards, and regular status communication

  • Support release planning and coordination with Salesforce release cycles

Metrics & Continuous Improvement

  • Track and report Agile metrics such as velocity, sprint predictability, defect trends, and team health

  • Facilitate retrospectives and ensure actionable improvement items are implemented

  • Drive adoption of DevOps and CI/CD best practices within Salesforce delivery

Required Qualifications

Experience

  • 5+ years of experience as a Scrum Master or Agile delivery lead

  • 2+ years of experience supporting Salesforce projects or Salesforce-based platforms

  • Proven experience working with cross-functional delivery teams (developers, QA, admins, architects)

Skills & Knowledge

  • Strong understanding of Scrum, Agile frameworks, and Lean principles

  • Familiarity with Salesforce architecture, environments, and release management concepts

  • Experience with Agile delivery tools (Jira, Confluence, Azure DevOps, etc.)

  • Strong facilitation, coaching, and conflict-resolution skills

Certifications (Preferred)

  • Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master

  • Salesforce Administrator or Salesforce Platform App Builder certification (preferred, not mandatory)

Soft Skills

  • Servant leadership mindset with strong interpersonal skills

  • Excellent communication and stakeholder management abilities

  • Proactive problem-solving and decision-making capabilities

  • Ability to work effectively in fast-paced, evolving delivery environments

Key Success Factors

  • Consistent sprint predictability and improved delivery velocity

  • High team engagement and Agile maturity

  • Reduced delivery risks and faster time-to-market for Salesforce releases

  • Strong alignment between business priorities and Salesforce delivery outcomes

 
 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


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