Service Delivery Manager

Req ID: 362271 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Delivery Manager to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Role: Service Delivery Manager

Overview -
Looking for an experienced Project Manager with a strong service delivery background to lead a strategic onsite presence in Chennai. This role requires a decisive yet diplomatic leader who can balance high-level stakeholder management with NTT DATA delivery governance. Will be responsible for driving account mining and revenue growth while safeguarding the quality of NTT DATA’s service delivery. This is a Chennai-based position requiring a minimum of 3 days/week at the client site, focusing on resources, sub-contractor management, resource tracking, and cross-functional coordination within the NTT DATA governance framework.

Responsibilities -
1. Client proximity and business development
1.a On‑site engagement - Regularly present at the client offices to build trust with senior stakeholders and operational teams.
1.b Account growth - Proactively identify upsell, cross‑sell and new project opportunities; collaborate with local and NTT DATA business stakeholders.
1.c Stakeholder management - Act as the spoc for NTT DATA & WBG stakeholder; manage expectations, escalate issues, and negotiate scope changes.
1.d Visibility & positioning - Represent NTT DATA in governance forums, steering committees and executive reviews; present performance, roadmap and value propositions.

2. Team oversight and transition strategy
2.a Delivery governance - Supervise subcontracted professionals and business partner/third‑party suppliers; ensure SLAs, quality standards and delivery cadence are met.
2.b People leadership - Coach and align local delivery leads; manage performance, career progression and local resource planning.
2.c Operational controls Implement local reporting, risk registers, change control and cost governance to consolidate revenue and improve margins.

3. Cross‑functional alignment and reporting
3.a Internal coordination - Work closely with NTT DATA stakeholders, HR, Legal, Finance and Global Delivery to operationalize activities.
3.b Reporting - Provide weekly on‑site updates, monthly account performance reports and quarterly transition progress to the global account management.
3.c Compliance & contract - Support contract negotiations, statement of work definitions and ensure compliance with local labour and procurement policies.

Requirements -
1. Bachelor's degree (Computer Science/Information Technology/Electronics & Communication/ Information Science/Telecommunications)
2. 12+ years of experience in project management, staffing engagement & governance solutions 
3. Good understanding and hands-on experience delivering enterprise-scale applications and data engineering
4. Proven knowledge in cloud-native and DevOps-driven environments
5. Relevant Experience - Minimum 5+ years
6. Critical thinker and good problem-solver
7. Good verbal and written communication skills
8. Good team player, self-starter, and good analytical skills
9. Good understanding about code quality, security standards, and programing best practices
10. Certification (added advantage)
10.a. PMP
10.b. ITIL 
10.c. Certified ScrumMaster (CSM) or PSM

Mandatory Skills (Must-Have)
1. Client Relationship Management, Project Management, Service Delivery & SLA Management, 
2. People Management, Financial (P&L, margins, tracks cost and margin impacts)
3. Communication & Presentation    Expert and delivers clear executive-level presentations
4. HR/Legal Compliance, Navigates staff issues and statutory requirements

Desirable Skills (Good to know and optional)
Data Quality - Data validation, metadata management
AI - Awareness of bias, safety, fairness

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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