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Network support advisor

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Date: Aug 5, 2022

Location: Pune, MH, IN

Company: NTT DATA Services

Req ID: 160898 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network support advisor to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Job Description

Authentication Infrastructure Business Intelligence/Database Specialist will be responsible for the development of dashboards for both management and operational support.  In addition, familiarity of databases used by Authentication platforms critical to the enterprise is a plus. This role is part of a larger global team responsible for providing Automation and Data Analytics support for multiple Platform-based Authentication infrastructure team leveraged by all businesses.

Ideal candidate should be able to work in a well-defined team structure as well as independently with minimal supervision. Candidate should have a good command of English and possess strong oral and written business communication skills. Candidate should be a fast-learner and should be able to work well under pressure and competing priorities.

 

Key Responsibilities

  • Working independently using BRDs from teams to develop solutions for management and operational support.
  • Perform post-deployment testing of solutions in individual environments
  • Collaborate with Support teams to assist in integration-related activities
  • Troubleshooting incidents and problems in a timely resolution as defined in SLAs
  • Capacity, Performance and Stability reporting and Management
  • Lead initiatives to develop/enhance tools for system monitoring and maintenance improvements
  • Monitor the database environment, identify performance, trends and develop meaningful reporting, metrics and trending documentation to develop action plans
  • Work with Database provisioning teams to create and maintain all the Oracle and SQL Server databases required for development, testing and production.

 

Support to resolve critical issues and implement production changes during weekends and outside working hours expected.

 

Must-have Skills

  • Good experience in one or more of the following tools with experience in creating/setting up Dashboards:
    • BI: PowerBI, Qlikview, Tableau, Cognos, Arcadia
    • Big Data: Hadoop, Splunk, Cloudera
    • Monitoring: AppDynamics and Sensu monitoring products
  • Familiarity with IT Service Management processes and tools such as a Service Now

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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