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Systems Support Senior Associate

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Date: Jun 8, 2022

Location: Bangalore, KA, IN

Company: NTT DATA Services

The role requires 1-3 years IT experience and mid end L1 profile. - This is a L1 role to perform the base
level technical troubleshooting task for the large complex projects and to provide mid end L1 technical
support for the BU operations
Monitoring servers abnormalities for 24/7 round the clock and record as incident
Monitoring scheduled activities like backup, task scheduler
Perform first level resolution by referring SOP’s & KBASE
Familiar User management tasks like creation, deletion, disable & movement
Working knowledge on hardware troubleshooting
Working Knowledge on Operating system installation & troubleshooting
Working knowledge on Antivirus updates and troubleshooting from client end
Basic knowledge on Active directory and infrastructure component like DHCP, DNS & Group policy
Follow technical/operational escalation process
Excellence in communication skill