Windows Server Administrator

G6 – Windows Server Administrator (Senior L1 / L1.5)

Role Summary

G6 admins act as senior L1 engineers capable of performing deep troubleshooting, validating changes, and interfacing with L2/L3 during critical incidents.

Key Responsibilities

• Perform advanced troubleshooting for:
• OS corruption or kernel issues
• GPO inheritance or policy failure
• Performance issues (handles/memory leaks)
• DFS, DHCP, DNS failures
• Analyze system logs and identify root cause patterns.
• Validate complex change implementations performed by L2/L3 (pre/post checks).
• Manage server patching exceptions, remediation, and validation of patch failures.
• Execute recovery actions including:
• Service rebuilds
• Failed agent reinstalls
• Event-log-based corrective actions
• Contribute to knowledge base, SOPs, and automation improvement opportunities.
• Lead communication during incidents and coordinate with multiple support teams.
• Mentor G4 and G5 engineers and review ticket quality and troubleshooting depth.

Skills Required

• 3–5 years Windows ecosystem experience.
• Strong expertise in AD, DNS, DHCP, GPO, NPS, IIS basics.
• Hands-on experience with VMware/Hyper‑V environment.
• PowerShell scripting competence (read/modify small scripts).
• Certification required: MCSA