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Call Center Senior Associate

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Date: Nov 19, 2022

Location: Chicago, IL, US

Company: NTT DATA Services

Req ID: 214373 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Call Center Senior Associate to join our team in Chicago, Illinois (US-IL), United States (US).

 

The person in this role will serve as a Customer Service Representative working in office face to face with customer. Primary duties will include: 

  • Respond to customer contacts via inbound calls, assist customer in person, service system emails and process written correspondence. 
  • Educating customer on their account and billing question, concerns and request. 
  • Promote positive customer relations while maintain the highest standards of ethics, quality and service. 
  • Perform all other assigned duties in accordance with team policies and procedures. 
  • Promote positive customer relations and champion revenue collections while maintaining the highest standards of ethics, quality, and service professionalism. 
  • Log issues in Customer Service Tracker system (CIT Tracker). Tracking each issue requires logging (if applicable) business information, name, account number, and details. 

 

Basic Qualification:

  • Minimum one year experience in a customer service and/or call center role dealing with the public

 

Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


Nearest Major Market: Chicago

Job Segment: Call Center, Consulting, Sales, Technology