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Call Center Representative

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Date: May 26, 2021

Location: Chicago, IL, US

Company: NTT DATA Services

Req ID: 127067 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Call Center Representative to join our team in Chicago, Illinois (US-IL), United States (US).

 

***This is remote work until offices are back open.

Job Level Specific Duties

• Addresses and resolves customer issues through phone and written correspondence.
• Researches customer requests, analyzes customer needs and communicates professionally both orally and in written format.
• Involved in problem solving and analysis on customer inquiries and concerns.
• Interfaces with customers and internal departments and helps to resolve basic to moderately complex inquiries.
• Answers questions following prescribed procedures but may need to respond to situations independent of established guidelines.

 

Skills

• Demonstrated computer skills.
• Solid communication skills written and oral.
• Solid customer service skills.
• Strong attention to detail, time management and organizational skills.


Physical Requirements/ Working Conditions

• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.



Required Qualifications:

 High school diploma or equivalent required

 Minimum 1 year experience of call center/customer service experience

 

Desktop/Laptop Requirements:

 

Microsoft Windows 7 or higher (ChromeOS, Linux, or MacOS not accepted)

4 GB of RAM

Storage Space: 60 GB of hard drive memory or higher. Solid State Drive preferred.

USB Mouse and Keyboard

Intel Core processor i3 and higher or AMD FX 6xxx and higher (or equivalent) preferred

USB Headset preferred

Unit must contain Anti-Virus Protection (Norton, McAfee, Kaspersky, Avast, etc.) Windows 10 comes with built-in anti-virus software (Windows Defender).

 

Internet Requirements:

 

Cable or DSL internet required for telecommute (minimum speeds up to 25 Mbps).

Internet Explorer 11

Ethernet cat 5e connection or higher strongly preferred

 

***Please note that there is the possibility that remote work may return to office site location in Chicago Loop office. Must be able to be on site if restrictions are opened.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Chicago

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