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Computer Operator Associate

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Date: Feb 21, 2021

Location: Chicago, IL, US

Company: NTT DATA Services

Req ID: 111473 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Computer Operator Associate to join our team in Chicago, Illinois (US-IL), United States (US).

General Skills/Responsibilities

  • Tier 1 Support of all Customer Inquires for assistance. via Telephone, Web, Walk-In or e-Mail
  • Being prepared to professionally assist customer support questions or learning where to route issues for other Service Providers
  • Act as the single point of contact for this customer providing high-touch and superior customer support
  • Creating ticket in the ITSM tool with detailed information of the support interaction until completion
  • Be directly responsible for application and database support by fixing technical and functional defects, enhancing performance, improving user experience, and providing solutions to complex issues
  • Analyze client IT application environment and suggest improvement opportunities, upgrades, and migration requirements
  • Ensure that the security gaps are identified and taken care
  • Work with the Service Delivery Manager and Tower Lead to ensure that the clients explicit and implicit expectations are met and exceeded


Basic Qualifications:

  • Bachelors Degree (preferred)
  • 2+ years' experience in providing desktop support for Windows, Mac OS, and Linux based environments
  • Experience working in support of Federal agencies
  • Must be US Citizen and should have the ability to get Security Clearance 


Preferred Skills:

  • Advanced knowledge in networks and physical security

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Chicago

Job Segment: Consulting, Database, Linux, User Experience, Technical Support, Technology