Director, Modern Workplace Services - Public Sector

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Date: Sep 19, 2023

Location: Chicago, IL, US

Company: NTT DATA Services

Req ID: 245770 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Director, Modern Workplace Services - Public Sector to join our team in Chicago, Illinois (US-IL), United States (US).

This is an exciting opportunty for a Modern Workplace Services Leader with deep expertise in end-user device support ranging from modern desktop engineering, service desk and field services, for government agencies and large school districts' 1:1 device programs. This individual will provide thought leadership in evangelizing company expertise in modern desktop engineering and support, integrating automation, and establishing best practices for help desk and field services with company customers and prospects.


As an industry thought leader, the successful candidate will regularly present insights at industry events and through publications. This role supports our public sector sales teams, engaging with senior executives from clients and prospects to highlight the power of modern digital workplace solutions and our company's industry expertise.


**Responsibilities: **


- Design and recommend digital workplace solutions based on customer requirements, with a focus on end-user device support.

- Provide pre-sales support by collaborating with the sales team to understand client needs and craft custom solutions.

- Lead initiatives to bring automation and best practices to help desk and field services operations across the company client portfolio.

- Present at industry events and publish expertise on digital workplace solutions and modern desktop engineering.

- Work with senior executives from clients and prospects to showcase the potential of modern workplace solutions and device management.

- Maintain and deepen understanding of emerging trends and technologies in the digital workplace sector.

- Develop strategic partnerships to boost our company's offerings and industry positioning.

- Work with industry analysts to understand the marketplace and promote company strengths to the analyst community.  





- Proven experience as a pre-sale engineer, with a focus on digital workplace solutions.

- Demonstrable expertise in end-user device support for government agencies and large school districts.

- Expert knowledge in modern desktop engineering and support.

- Demonstrated success in integrating automation and establishing best practices in help desk and field services.

- Well-established presence as a thought leader in the industry.

- Excellent public speaking skills and ability to explain complex technology concepts to diverse audiences.

- Experience interfacing with senior executives.

- Willingness to travel up to 50% for in-person meetings and events.

- Must be based near a major airport.



About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Chicago

Job Segment: Pre-Sales, Help Desk, Information Technology, Sales Support, Application Developer, Sales, Technology