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Field Service Lightning Solution Architect

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Date: Jul 24, 2021

Location: Chicago, IL, US

Company: NTT DATA Services

Req ID: 133090 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Service Lightning Solution Architect to join our team in Chicago, Illinois (US-IL), United States (US).

Field Service Lightning Solutions Architect

Functional Architect who will focus on implementing based Field Service products

Lifesciences company industry Experience is a plus



  • Lead and facilitate discovery and scoping sessions with clients - Providing thought leadership and lots of guidance
  • Understand specific client BU's business process and constraints (budget, timeline) to accurately define scope of work that is needed, fitting into and managing the client's expectations 
  • Be able to forecast required team structure and skill set to fulfill the proposed scope
  • Providing best practices on solution positioning and delivery. 
  • Mapping functional requirements to features and functionality, providing insights on other 3rd party solutions, such as Veeva
  • Contribute to estimating and SOW creation and revisions
  • Establish Strong relationships with the Client's Business and Technical Leadership, maintaining communication and contact throughout the engagement



  • 4+ years experience working on the platform 
  • 8+ years Salesforce Technical – Solutions Analysis and Design
  • 3+ years Solution Architecture – Field Services – Field Services, Support , management – Services
  • 2 +years experience in Field Service Lightning (FSL) 
  • 3+ years experience in the capacity of a Functional Consultant and/or Functional Architect. 

Nice to have skills,

  • Minimum of 2 years experience with Lifesciences, Pharmaceutical or Healthcare Industry
  • Minimum of 2 years experience as a team member of successful software project implementations related to Service Cloud, or ServiceMax
  • Experience in Implementing and/or migrating customers to Salesforce Field Service Lightning (FSL)






About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Chicago

Job Segment: Solution Architect, Consulting, Cloud, Technology