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Quality and Performance Specialist Advisor

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Date: Mar 31, 2021

Location: Chicago, IL, US

Company: NTT DATA Services

Req ID: 99958 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Quality and Performance Specialist Advisor to join our team in Chicago, Illinois (US-IL), United States (US).

Responsibilities and Skills

  • Evaluate and analyze corporate processes to improve process execution efficiency and effectiveness
  • Drive continuous quality improvement through strategy and metrics for measurable results and quality management systems
  • Perform process and program audits and reviews
  • Collate, analyze and publish metrics data related to processes being evaluated
  • Analyze performance metrics and facilitate lessons learned and process improvements
  • Address process-related concerns, provide training, facilitate process improvements, and ensure compliance.
  • Create Corrective Action reports, maintain non-compliance and improvement logs, and track corrective actions to closure
  • Plays a key role in the designing of the quality strategy and ensures that all areas within the business unit perform to the defined standards.
  • Review process changes and preparing QMS process artifacts such as manuals, procedures, work instructions, templates, and training materials.
  • Excellent coordination and interpersonal skills with the ability to get work done
  • Effective communication skills with the ability to convince the team to follow quality standards


Basic Qualifications

  • Bachelors Degree
  • Minimum 5-years' experience in performing Quality Assurance to multi-million, multi-project programs involving Microsoft Technologies
  • ITIL Certification


Optional Skills:

  • PMP or CSM or other related Project Management certifications 
  • Experience in ISO or CMMi processes and audits


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Chicago

Job Segment: Consulting, Cloud, Quality Assurance, Project Manager, Technology