Quality and Performance Specialist Advisor

Req ID: 99958 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Quality and Performance Specialist Advisor to join our team in Chicago, Illinois (US-IL), United States (US).

Responsibilities and Skills

• Evaluate and analyze corporate processes to improve process execution efficiency and effectiveness
• Drive continuous quality improvement through strategy and metrics for measurable results and quality management systems

• Perform process and program audits and reviews

• Collate, analyze and publish metrics data related to processes being evaluated

• Analyze performance metrics and facilitate lessons learned and process improvements
• Address process-related concerns, provide training, facilitate process improvements, and ensure compliance.
• Create Corrective Action reports, maintain non-compliance and improvement logs, and track corrective actions to closure
• Plays a key role in the designing of the quality strategy and ensures that all areas within the business unit perform to the defined standards.
• Review process changes and preparing QMS process artifacts such as manuals, procedures, work instructions, templates, and training materials.

• Excellent coordination and interpersonal skills with the ability to get work done
• Effective communication skills with the ability to convince the team to follow quality standards

Basic Qualifications

• Bachelors Degree
• Minimum 5-years' experience in performing Quality Assurance to multi-million, multi-project programs involving Microsoft Technologies
• ITIL Certification

Optional Skills:

• PMP or CSM or other related Project Management certifications 
• Experience in ISO or CMMi processes and audits

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.