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Helpdesk Associate

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Date: Jun 5, 2021

Location: Chicago, IL, US

Company: NTT DATA Services

Req ID: 130598 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Chicago, Illinois (US-IL), United States (US).

Lead the technical solution and architecture for information technology support services. The team is responsible for managed services includes Program Management Office, IT Policies, Systems Development and Engineering, Information Security and Systems Assurance, Document Operations, and IT Operations. The Lead Application Engineer will be directly responsible for ensuring that all technical deliverables meet and exceed the client expectations.  

 

RESPONSIBILITIES AND DUTIES:

  • Tier 1 Support of all Customer Inquires for assistance. via Telephone, Web, Walk-In or e-Mail
  • Being prepared to professionally assist customer support questions or learning where to route issues for other Service Providers
  • Act as the single point of contact for this customer providing high-touch and superior customer support
  • Creating ticket in the the ITSM tool with detailed information of the support interaction until completion
  • Be directly responsible for application and database support by fixing technical and functional defects, enhancing performance, improving user experience and providing solutions to complex issues
  • Analyze client IT application environment and suggest improvement opportunities, upgrades and migration requirements
  • Ensure that the security gaps are identified and taken care
  • Work with the Service Delivery Manager and Tower Lead to ensure that the clients explicit and implicit expectations are met and exceeded

 

Basic Qualifications:

  • Bachelors Degree (preferred)
  • Minimum 2 year experience in providing desktop support for Windows, Mac OS and Linux based environments
  • Good knowledge / experience in networks, network and physical security is preferred 
  • Experience in Federal agencies
  • Must be US Citizen and should have ability to get Security Clearance 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Chicago

Job Segment: Program Manager, Consulting, Database, Linux, Help Desk, Management, Technology