BPO Team Lead

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a “BPO Team Lead” to join our team in Coimbatore.

In this Role : 

The candidate will be responsible for deep dive, analyse and respond to the internal queries raised by the team.
The candidate will be responsible for stakeholder interaction over email/phone for escalation/enquiry that requires Client inputs and get the query clarified to the team on time.
Strong understanding of current processes and procedures and identify area of opportunities for improvement.
Specialized knowledge to coordinate day-to-day work
Coaching and training to motivate and build team.
Completes a wide range of tasks and assignments.
Understands how work impacts results for their area.
Ability to work under pressure and to tight deadlines
Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & support from experienced person.

 Requirements for this role include:

4+ year relevant insurance experience in a customer service/leadership role required.
Experience using Microsoft Office-based tools.
Strong reporting skills, problem solving and research skills
Possess excellent communication skills with strong reading comprehension and writing skills.
Consistent work history required.
Excellent interpersonal and customer service skills
Sound Process knowledge in Life Insurance & Annuities
Building positive relationship with all stakeholders
Should be able to find opportunities towards process improvement
Ready to relocate and flexible to work in night shift 
Should be confident, aggressive and result oriented
Preferences:  -

Ability to communicate (oral/written) effectively to exchange information with our client.
Any Graduate with English as a compulsory subject
Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.