HC & Insurance Operations Senior Rep.

Grade 3 - BPO Health Care and Insurance Operations Senior Representative

Roles and Responsibilities:

These individuals typically have knowledge of their work area but only general understanding of work outside their own area.

They complete a variety of tasks which are standard and recurring.

When the work is non-routine, they escalate to a manager and/or receive specific instructions prior to completing.

Based on business rules, employee needs to:

Analyze and processes/ reprocesses transactions,

Completes keying of information under non-standard forms of keying rules,

Analyzes and finds solutions for individual clients/transactions.

Analyzes and interprets client documents.

Requirements:

Typical Years of Experience - Typically requires 9- 18 months relevant experience.

Minimum Education and Certifications: High School Diploma or equivalent.

Skills:

Ability to understand moderately complex problems.

Ability to understand and interpret source documents.

Basic understanding of the Healthcare and Insurance domain.