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Deputy Program and Training Center Manager

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Date: Jun 23, 2022

Location: Crystal City, VA, US

Company: NTT DATA Services

Req ID: 112176 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Deputy Program and Training Center Manager to join our team in Crystal City, Virginia (US-VA), United States (US).


NTT Data is seeking a Deputy Program and Training Center Manager to support a large client Training Facility contract.


Responsibilities to Include:

  • To oversee the daily operations, operational planning, execution, and evaluation of a multifaceted training facility.
  • Works closely in collaboration with the Program Manager to oversee fiscal, operational, administrative, and human resources management of the program.
  • Ensures the project/programs are defined, tracked, and communicated in a consistent and effective manner, and incorporates effective change and risk management controls.
  • Serve as the principal point of representation and liaison with external constituencies on operational matters and provides day-to-day technical/professional guidance and leadership as.
  • Oversee all aspects of training support and delivery at the training facility.
  • Assess the overall quality of services and deliverables required by the program; provide corrective guidance to increase overall quality; interface with customer leaders to identify, discuss, and resolve quality control issues; and ensure quality control and process improvement initiatives are properly staffed, monitored, controlled, and reported as required.


Federal Job Posting Language (eff. 1/24/2022)

Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

Basic Requirements:

  • 5 or more years of Training Center Management and IT Training Support/Service experience dealing with Federal and State Government and the delivery of same type services for OCONUS locations.
  • 10 or more years of experience in teaching disciplines, education, educational administration and management, counseling/student services and program/project management.
  • 5 or more years of experience in program planning, scheduling and coordination.
  • 5 or more years of experience developing and implementing new programs to serve a government agency and industry and the needs of international initiatives.
  • 5 or more years of expereience conducting learner needs analysis, assessment of findings, and development of learning strategies.
  • 5 or more years of experience in matching learning outcomes to learner and organizational needs and goals.
  • 5 or more years of experience in instructional design for instructor-led training, eLearning, and self-instruction training approaches.
  • 5 or more years of experience mentoring lesser-experienced trainers.
  • 5 or more years of experience communicating within teams, training development, and training delivery.
  • 5 or more years of expereince evaluating training delivery.
  • 5 or more years of experience applying instructional methods.


Education Requirement:

  • Bachelor degree


Clearance Requirement:

  • U.S. Citizen with a Secret (or higher) Clearance or (Interim required to start)

The ideal candidate will have experience in:

  • Managing a training program and/or a training facility.
  • Experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.

Certification Requirement:

  • Project Management Certificate – (from PMI or another recognized program)


Desired Certifications:

  • HPI Certificated from Association for Talent Development (formerly Association for Training & Development)
  • Certified Performance Technologist from International Society of Performance Improvement


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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