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Business Consultant Advisory

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Date: Feb 16, 2021

Location: DUBLIN, D, IE

Company: NTT DATA Services

Req ID: 113481 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Consultant Advisory to join our team in DUBLIN, Dublin (IE-D), Ireland (IE).

  • Engage with business users, understand problem statement and agree scope of engagement
  • Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
  • Support the Business by documenting process models and identify opportunities for improvement
  • Ability to map customer experience using tools like personas, customer journeys etc.
  • Gather and analyse statistical data from the business areas for supporting business case for change
  • Research and analyse best in class industry processes to support digitization & simplification of customer journeys
  • Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
  • Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
  • Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
  • Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
  • Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
  • Support and contribute to the metrics driven culture within our function

 

Experience and skills required

  • A strong background in retail financial services advisory (preferably 10+ years of change management / regulatory projects experience) and a proven ability to quickly understand the business strategy and objectives (4+ years of Big 4 Advisory experience)
  • Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
  • Experience of working in an FS advisory role, in a similar organization is a massive plus

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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