Operations Processing Senior Associate

In these roles you will be responsible for:

• Front line support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets
• Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
• Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring.
• Exchange online (Mailbox creation, management, migration, mail-flow etc.)
• Basic knowledge in Networking (TCP/IP, DNS)
• Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design

Requirements for this role include:

• Preferably with a college degree in Hospitality Management, or equivalent
• Strong administrative skills are essential, with outstanding demonstrated coaching and development skills.
• Two years’ experience working on or with computer hardware, computer software, and/or computer networks. 
• One year post-secondary education in computer science, or two years’ in another field is considered an asset.
• Minimum of a High School diploma is required
• Fluent in reading, writing and spoken English language skills.
• Fluent in reading, writing and spoken Mandarin language skills.
• With excellent personal presentation and interpersonal skills, good problem-solving ability and be proficient in Hotel property management systems, in particular Opera and other PMS.
• Experience in the hospitality field is an asset