Senior Deskside Support Engineer

Req ID: 334622 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Deskside Support Engineer to join our team in Dalian, Liaoning (CN-LN), China (CN).

Responsibilities

1) Investigate the incident escalated from L1 team with wide impact, liaise with global team to identify solution.

2) Study the existing end-user product available on global level, land and localize in country;

3) Review the software deployment, deliver the information and highlight the risk to L1 team, work with global support for any problem due to deployment;

4) Understand deeper on internal IT product/process, deliver training to L1 team.

5) Enhance Standalone Desktop control to ensure key risk control processes covered.

6) Support desktop regulatory system with 3rd party vendor and local tech, define the best practice with certified products and script engineering, release and ensure the practice is well followed;

7) Coordinate the country projects design and implementation for desktop platform, including but not limit to

a) Branch Open/Closure

b) Office Relocation

c) Desktop Refresh

d) Critical Application Roll-out

1. Solid knowledge on Windows OS troubleshooting and case analysis;
2. Familiar with massive software management process, SCCM related knowledge preferred;
3. Familiar with IT infra framework, ITIL related certificate preferred;
4. Fluent in Speaking English is a plus.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.